Last Updated: July 14, 2026

New Level Concrete Pros ("we," "us," or "our") operates the website newlevelconcretepros.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your information when you visit our Site or contact us for a free estimate or other services.

Information We Collect

When you use our Site, we may collect the following types of information:

Contact Information: name, phone number, email address, and mailing or project address when you submit a form, request an estimate, or contact us directly.

Project Details: information you share about your concrete project, such as service needed, timeline, and location.

Automatically Collected Information: IP address, browser type, device information, pages visited, and general location, collected through cookies and similar technologies when you browse the Site.

Communications: records of calls, texts, and emails exchanged with our team, including messages sent through automated follow up systems.

How We Use Your Information

We use the information we collect to:

Respond to your requests for estimates, quotes, or information

Schedule and confirm appointments

Follow up regarding your inquiry by phone, text, or email

Improve our Site, services, and customer experience

Send updates, reminders, or promotional messages, where you have agreed to receive them

Comply with legal obligations and protect our business

Text Messaging and Communication Consent

By submitting your phone number through our Site, you consent to receive calls and text messages from New Level Concrete Pros related to your inquiry, including appointment reminders and follow up messages. Message and data rates may apply. You may opt out of text messages at any time by replying STOP, and you may opt out of emails using the unsubscribe link included in each message.

Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to understand how visitors use the Site, remember preferences, and support advertising efforts, including ads run through platforms such as Google and Meta. You can adjust your browser settings to refuse cookies, though some features of the Site may not function properly without them.

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who help us operate our business, such as our customer relationship management platform, scheduling tools, and marketing partners

Advertising platforms, such as Google and Meta, in connection with running ads and measuring their performance

Legal authorities, when required by law or to protect our rights, property, or safety

Data Security

We take reasonable steps to protect the information you share with us. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may:

Ask us to correct or update your information

Ask us to delete your information, subject to our recordkeeping and legal obligations

Opt out of marketing texts and emails at any time using the instructions in those messages

To make a request, contact us using the information below.

Children's Privacy

Our Site is not directed at children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

New Level Concrete Pros 835 Malibu Drive, Lexington, KY 40502 Phone: (859) 202-9022